Frequently Asked Questions

Average delivery times are around 13-days or less, select items may take longer.  A tracking number shall be provided via email once your shipping order has been processed. Please use your order tracking number received via email with our websites "Order Tracking" section.

Order Tracking

Shipping Policy

The short response is no, not currently. While we value the opportunity to share our product brand with the world, we currently only deliver to the United States and all of it's domestic territories.

A tracking number shall be provided via email once your shipping order has been processed. Once you have received that tracking number associated with your order then see to our "Order Tracking" tab section.

Order Tracking

Order History & Cancellation

We have a 14-day money back guarantee return policy, which means you have up to and not exceeding 14 days after receiving your item to request a return or refund. Please see to our "Order History & Cancellation" section located on our "Order Tracking" tab, and our Refund Policy for more info.

Once your request for a refund has been approved it shall take up to, but not exceed 15x business days for the refund to return to your financial account. Funds are typically made available to your account within 10x business days. In the event that you have not received your refund or return please contact us immediately so we may make it right.

Order History & Cancellation

Refund & Returns Policy

While you may have already have received your first time order discount "SalveteAmericanus," we offer many more product and service related discounts. Some of those discounts are as follows:

• First Time Customer Discount (15% Off order)
• Product & Newsletter Subscription Discount (15% Off order)
• New Membership Discount (10% Off order)
• Product Review Discount (20% Off Order)
• Order 10x or more of the same product receive (7% Off order)
• Order 40x or more of the same product receive (12% Off order)
• Spend $200 or more with your order placed and qualify for free priority shipping.

Disclaimer: Promo codes received may only be used once, and with no other discount at the moment of use. The promotional codes offered are also valid for you the subscriber until used.

Once you have verified your email address by clicking the verification code we've sent you, you then shall receive your order or product discount by email. Sometimes this email mail accidentally end up in your promotional forums section or the spam forums section of your email. Ensure that you don't miss out on our promoted products and discounts by changing the destination of our newsletters to your primary forum in your email settings.

You may contact us by using the "Contact" section listed above in the menu header. Or you may simply email us at support@newerasupply.net .

We value you contacting us with your questions and or request. If you require assistance with estimated delivery times please visit our "Order Tracking" section for more detail. For all other service requests and questions, they shall be answered or resolved within a timely manner. We thank you for your patience and understanding!

You may simply use our "Product & Service Reviews" section or leave a review on the product page itself. After purchase we may send you an email asking how useful, or how much you may love your new item. Remember that with every review commented we are able to grow and better develop our services offered!

Sign-up for a New Members account and receive additional benefits and discounts. Earn 10% Off your next order once completed.

New Members Account